Privacy Policy
This VANCICO Privacy Policy (“Policy”) describes how we collect and use your personal information when you visit our website or call us.
"Personal information" refers to information that directly identifies you, such as your name, address or email address. In this policy, “we” and “our” refer to VANCICO Inc. and “you” refers to anyone who visits our website, uses our mobile application, or calls us.
To shop with us, you need to be sixteen (16) years or older. By accessing the Website/using our Services in any manner, including but not limited to visiting or browsing our Website, downloading any materials on our Website, you expressly understand, acknowledge and agree to all terms and conditions in this Privacy Policy. If you disagree with any part of this Policy, you should immediately stop accessing or using the Services. Please read our Privacy Policy carefully before proceeding.
What categories of information do we collect?
We collect various types of information. Examples include:
* Demographic information, which may include age or date of birth, gender, zip code, membership status and other information about you;
* Identifiers and contact information, such as your name, address, phone number or email address;
* Profile and account information, such as contact, purchase, preference information and your account password, items in your online shopping cart or saved for a future purchase, registration form information, product review information, address book entries, and associated other information;
* Purchase information or other commercial information, such as items you purchase, items you change, shipping addresses, and contact information (such as for receipts or order updates);
* Payment information, such as your payment method and billing address;
* Communications and interactions, which may include email messages, live chats, text messages, and phone calls that we exchange with you;
* Location or geolocation information of your device that you use with our mobile application, if your device settings allow us to collect location information;
* Call recordings, including information about your call and that you share when you call us on the phone;
* Device and browsing information and other Internet activity information, including information about your phone, tablet, computer, or device, and online browsing activity (collectively, "automatically collected information"). Automatically collected information may include IP addresses, unique device identifiers, cookie identifiers, device and browser settings and information, and Internet service provider information. Automatically collected information also may include information about when and how you access and use our website or mobile application, such as the date and time of your visit or use, the websites you visit before coming and after leaving our website, how you navigate and what you search for using our website and mobile application, the website pages and items you view using our website and mobile application, and the items you purchase;
*Other information, for example, inferences about any of the information above that may relate to your preferences or other matters.
Cookies and other tracking technologies
When you visit our website, information may be automatically collected using cookies and similar technologies. We and third parties may use the information collected to personalize your experience with our Services and to help manage online advertising programs. This collection generally does not contain personal information unless you provide it or choose to share it with us.
Cookies.
Cookies are a small amount of data that a website or its provider saves on your browser so that they can recognize your browser and remember certain information later. Generally speaking, we use first-party and third-party cookies for the following purposes:
1. To enable our services to function properly;
2. To collect passive information about your use of our Services;
3. To measure how you interact with our marketing campaigns;
4. To help us improve our services and to remember your preferences for your convenience.
We use the following types of cookies on our Service:
*Strictly necessary cookies. These cookies are essential as they enable you to use our better services. For example, strictly necessary cookies allow you to access secure areas of our service. Without these cookies, some services cannot be provided. These cookies do not collect information about you for marketing purposes. These cookies are essential for the proper functioning of our services and cannot be disabled.
*Performance or analytical cookies. These cookies collect passive information about how you use our Services, including the pages you visit and the links you click. We use the information collected by such cookies to help us understand how our site is used.
* Functional Cookies. We use functionality cookies to remember your choices so that we can tailor our services to provide you with enhanced functionality and personalized content. For example, these cookies can be used to remember your name or preferences for our services. We do not use functional cookies to target you with online marketing. Although it is possible to disable these cookies, this may result in reduced functionality while you are using our services.
* Advertising or targeting cookies. These cookies are used to make advertising information more relevant to you. They perform functions such as preventing the same ad from continually reappearing, ensuring that ads are displayed correctly to advertisers, and, in some cases, selecting ads based on your interests. Our third-party advertising partners may use these cookies to build a profile of your interests and serve relevant advertising on other websites. You can disable these cookies as described below.
Do not track. Your browser may allow you to adjust your browser settings to send Do Not Track requests to the websites you visit. However, since "DNT" signals have not yet adopted a unified standard, this site currently does not process or respond to "DNT" signals.
Google Analytics. Presently, we use Google Analytics service to monitor and analyze the use of our site. Google Analytics is a web analytics service offered by Google LLC (“Google”) that tracks and reports site traffic. For more information on the privacy practices of Google, please visit the Google Privacy & Terms web page: https://policies.google.com/privacy?hl=en. The Google Analytics Opt-out Browser Add-on provides visitors with the ability to prevent their data from being collected and used by Google Analytics, which is available at: https://tools.google.com/dlpage/gaoptout.
Behavioral Remarketing. We also use remarketing services to advertise to you on third-party websites after you visit our Site or Services. We and our third-party vendors use cookies to inform, optimize and serve ads based on your past visits to our Services. We use Google Ads for these purposes. Google Ads remarketing service is provided by Google. You can opt out by visiting the Google Ads Settings page: http://www.google.com/settings/ads.
Other Tracking Technologies. We may also use tracking technologies to collect data such as the domain name of the service that provides you with Internet access, your device type, the IP address used to connect your computer to the Internet, your browser type and version, operating system and platform, average time spent on our website, pages viewed, content searched for, access times and other related statistics, and assigning a unique identifier to the device or other credentials you use to access the website for the same purposes. Pages on our website and emails may contain small electronic files called web beacons that allow us to count the number of users who have visited those pages or opened an email and other related website statistics. Pages on our website may also use Java scripts, which are snippets of code embedded in various parts of the website and applications that facilitate various actions, including speeding up the refresh of certain features or monitoring the usage of various online components; Entity tags, which is an HTTP code mechanism that allows parts of a website to be stored or "cached" in the browser to improve website performance; HTML5 local storage, which allows website data to be stored or "cached" in the browser so that it can be accessed again The website stores and retrieves data in HTML5 pages.
Your Choices. Your browser may provide you with the option to refuse some or all browser cookies. You may also be able to remove cookies from your browser. You can exercise your preferences in relation to cookies served on our sites by taking the steps outlined below:
First-Party Cookies. You can set your browser to reject cookies or to notify you when you are sent a cookie. To do this, follow the instructions provided by your browser (usually located within the “Help”, “Tools” or “Edit” settings). Please be informed that if you disable cookies you may not be able to log in to the site or to use certain features of the site. To find out more about cookies and how to change your browser cookie settings, visit https://www.allaboutcookies.org/manage-cookies/.
Mobile Advertising. You can opt out of having your mobile advertising identifiers used for certain types of advertising by accessing the settings on your mobile device and following the instructions. If you opt-out, we will remove all data about you and will not collect any further data. The random ID previously assigned to you will be removed. Thus, if at a later stage, you decide to opt in, we will be unable to continue and track you using the prior ID and you will for all practical purposes be a new user.
Third-Party Cookies. To opt out of third-party advertising networks and similar entities that use advertising cookies go to http://www.aboutads.info/choices. Once you click the link you may choose to opt-out of such advertising from all participating advertising companies or only advertising provided by specific advertising entities. For more information about third-party advertising networks and similar entities that use these technologies, please see http://www.aboutads.info/consumers.
We do not control third parties’ collection or use of your information to serve interest-based advertising. However, these third parties may provide you with ways to choose not to have your information collected or used in this way. In addition, most web browsers provide help pages relating to setting cookie preferences. More information may be found for the following browsers here:
Google Chrome
Internet Explorer
Mozilla Firefox
Safari (Desktop)
Safari (Mobile)
Android Browser
How we collect information
We collect and obtain information:
Information you provide, such as when you make a purchase, return or exchange, create a personalized Vancico.com shopping account, track your order online, sign up to receive promotional emails or text messages (including offer and sales alerts), use reviews or related services, and functionality, submit a request to our customer service, or interact with our social media pages;
Passively, such as when you access and navigate our Platform on any device, enable location-based features on our Platform, click on sponsored links or third-party advertisements, or receive communications and Platforms from or to us Interactions may contain cookies or pixels;
From third parties, such as social media platforms (including Facebook, Twitter, YouTube, Pinterest and Instagram), the service providers, analytics companies, advertising networks and cooperatives we use, who provide us with information about you and the different devices you use. Third parties online and other third parties we choose to work with or collaborate with.
How we use information
We use the information we collect to conduct our business and provide you with the best products, services and experiences. We may also combine any or all information we collect or obtain. Examples of how we use information include:
To provide our products and services. This may include fulfilling your requests for products or services. It may also include processing purchase or return transactions;
Improve our products and services. We may use your information to improve our Platform and Store. We may also use your information to customize your experience with us;
Learn about your interests. For example, we may use your information to better understand which products you are interested in based on the information we collect about you and your household;
To respond to your requests or questions. This may include responding to your customer feedback;
For marketing purposes. We may provide you with information about new products and special offers. We may use your information to provide you with advertisements about products and offers. We may tell you about new features or updates. These may be third-party offers or products that we think may be of interest to you;
Send push notifications. If you use our mobile applications, we may send you push notifications about new products or special offers;
Communicate with you. We may communicate with you about your account or our relationship. We may also contact you regarding this Privacy Policy or our Platform Terms and Conditions;
For legal and security purposes. This may include protecting our company and customers. It may also include protecting our platform.
How we share information
Generally, we do not share personal information for third-party marketing or advertising purposes. We may share your information in the following ways:
Internally. We may share your information within our company. This includes our affiliates;
On our platform. For example, we may display information you post on our ratings and review features. We may also display information you choose to share on your event registration form;
Third parties and service providers who provide products or services to us, help us market or advertise to you, or provide products or services to you;
Other third parties, such as law enforcement agencies, government entities, courts, or others as required or permitted by applicable law, such as for the legal and security purposes described in the "How We Use Information" section above, or to otherwise help protect us from, cause harm or defraud you, our customers or other third parties;
For other reasons we may describe to you.
How we protect your information
We have strict protocols in place to protect the security and confidentiality of the personal information you share through our website and mobile applications. While we do our best to protect the information we hold about you, the transmission of information over the Internet may not always be perfect and we cannot guarantee the security of your information in all circumstances.
Please note that you play an important role in protecting your information. We strongly recommend that you take appropriate steps to help protect your account and personal information, including but not limited to:
*Use complex passwords;
*Do not share your password with others;
*Enable a security lock on your device to prevent unauthorized access to your account; log out of your website session when you are finished using our website.
Your Choices and Access Requests
We strive to provide you with choices about how your personal information is used and shared. Your options include:
E-mail. You can use the unsubscribe link on any of our promotional emails;
Mobile location. You may choose not to provide us with location information in connection with your use of our mobile applications by declining any prompts requesting location information and customizing your mobile device settings to prevent the sharing of location information;
Access request. If you have registered for an online account, we allow you to access and update certain personal information you have provided to us by logging into your online account and using the features and functionality available therein. You may also request access to your personal information and we may ask you to provide additional information to verify your identity before fulfilling the access request.
International Customers
Information we maintain may be stored in the United States. If you live outside of the United States, you understand and agree that the personal information will be transferred to and processed in the United States of America and any other country or jurisdiction at our sole discretion. The laws that apply to the use and protection of personal information in the United States or other countries or jurisdictions in which we transfer or process personal information may be different than the laws and protections in your country.
How to Contact Us
If you have any questions, comments, or concerns with respect to our privacy practices or this privacy policy, please feel free to contact us at service@vancico.com.
Changes to This Policy
We may make changes to this policy and may apply any changes to information previously collected, as permitted by law. When we make changes to this policy, we will notify you by posting the updated policy on our website, and/or via email.
Effective Date
This Policy is effective October 29, 2023.